https://Horseshoe-Nail-Cross.com/info/FAQ.html 2023-12-02T16:22:20.314-05:00 https://Horseshoe-Nail-Cross.com/info/FAQ.html#Can_I_speak_to_a_real_person 2023-12-02T16:22:20.314-05:00 Absolutely!<br />Just give us a call, we are here to serve YOU!<br />(270)324-2081 (Landline phone with no texting capability)<br /><br />If you prefer you can write us through email, or our contact page, but the response won't be immediate, unless I am in front of the screen when you write. FaqMaker https://Horseshoe-Nail-Cross.com/info/FAQ.html#Return_Policy 2023-12-02T16:11:29.958-05:00 We are a small home business and each person's order is custom made.<br />We will gladly pay for the shipping for returning and resending an item that was not ordered.<br /><br />We don't accept refunds if your color is slightly different than the images.<br />So if you need to make sure the color's tint hasn't changed, just call or email us before you order, we will gladly send you a picture of the color in question that you have chosen. FaqMaker https://Horseshoe-Nail-Cross.com/info/FAQ.html#What_shipping_carrier_do_you_us 2023-08-19T16:22:58.867-04:00 United States Postal Service.<br />Our primary shipping method is 'Priority Mail' which varies in delivery time from 1 day to 3 days, although USPS does not guarantee exact day.<br /><br />The only guaranteed delivery is 'Priority Express mail'. This is a 1-2 day delivery. <br />For Express mail, you will need to call or email in order to check the speed, actual cost and day your order will be mailed.<br /><br />Those ordering less than 25 crosses, we usually ship by regular 'First Class Mail' FaqMaker https://Horseshoe-Nail-Cross.com/info/FAQ.html#When_will_I_receive_my_crosses 2023-08-19T16:21:37.341-04:00 Chuck makes your orders on a first come first serve basis.<br />Generally, Chuck has your cross order completed within 2 to 3 days.<br /><br />Sometimes he has a brick and mortar store or organization's order he is working on.<br />He does try to work in other's orders during those times.<br /><br />So, be sure to call or email before or after ordering for the exact day if you are in a rush.<br />Especially if you have a deadline!<br />We always do our best to get your crosses to you when you need them.<br /> FaqMaker https://Horseshoe-Nail-Cross.com/info/FAQ.html#Are_your_wire_colors_exactly_wh 2023-08-19T15:56:48.154-04:00 Most colors do stay the same. But sometimes the wire manufacture's tint of a color can change and we can not control that.<br />It does not happen often, but it does happen from time to time.<br />If you want to make sure of the exact tint, call or email us for a picture of the wire on the spool.<br /> FaqMaker