Shipping Policy
Effective Date: July 25, 2026
Shipping Policy
Thank you for choosing Horseshoe Nail Cross. Every cross we create is individually handcrafted from genuine horseshoe nails after your order is placed. Because each item is made especially for you, we ask that you review the following shipping information.
Order Processing
All Horseshoe Nail Cross products are handcrafted to order.
Most orders are completed and shipped within 2 to 7 business days after your order is received. During holidays or periods of high order volume, production may take slightly longer. If a significant delay occurs, we will make every effort to notify you.
Shipping Carrier
Orders are shipped through the United States Postal Service (USPS).
Once your order has been shipped, delivery times are determined by USPS and may vary depending on your location and postal conditions.
Shipping Destinations
We proudly ship to customers throughout the United States and to many international destinations.
If we are unable to ship to your location, we will notify you as soon as possible and issue a full refund if your order cannot be fulfilled.
International Orders
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Please note that customs processing may delay delivery beyond the estimated shipping time.
Shipping Address Accuracy
Please verify that your shipping address is complete and accurate before submitting your order.
Horseshoe Nail Cross is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
Once a package has been accepted by USPS, delivery is under the control of the postal service.
If your shipment appears to be delayed or lost, please contact us. We will gladly assist you in working with USPS to locate your package whenever possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
When contacting us, please include:
- Your order number
- A description of the damage
- Photographs of the product and packaging, if possible
Providing this information helps us resolve the issue more quickly.
Questions
If you have any questions about shipping or your order, please contact us.
Charles Blair DBA Horseshoe Nail Cross
P.O. Box 21
Magnolia, KY 42757
Email: Chuck@horseshoe-nail-cross.com
Last Reviewed: July 25, 2026